Your privacy is important to us at EcomEase Digital. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website and services.

By accessing our website or engaging with our services, you agree to the terms outlined below.

Business Closure Disclaimer

Payments made to or received by EcomEase Digital are non-refundable in the event of a temporary or permanent business closure, restructuring, or suspension of operations.

Information We Collect

When you visit our website or use our services, we may automatically collect certain information, including but not limited to:

• Pages you visit

• Date and time of your visit

• Products or services viewed or purchased

• Device information

• IP address and approximate location data

• Browser type and operating system

This information is used strictly for analytics, performance tracking, marketing optimization, and improving user experience. The data collected is generally non-personally identifiable unless voluntarily provided by you.

Use and Storage of Personal Information

a) Personally Identifiable Information

We do not rent, trade, or sell your personal information to third parties.

Information such as your name, email address, phone number, billing details, or business information may be collected when you:

• Fill out contact forms

• Purchase a service

• Book a consultation

• Subscribe to newsletters

• Communicate with our team

This data may be stored securely on internal servers or trusted third-party hosting providers with industry-standard security protections.

If you submit public comments or testimonials, that content may be visible to other users. Even if removed, it may persist in cached or archived versions beyond our control.

Any information submitted through our contact forms is used strictly for internal communication and service delivery purposes.

b) Non-Personally Identifiable Information

We may share anonymous usage data (such as referral URLs, click patterns, session duration, and browser types) with trusted analytics and advertising partners to better understand user behavior and improve service performance.

This information cannot be used to identify individual users.

Security

We implement secure server technologies and follow industry-standard security practices to protect your personal information.

Sensitive information such as payment details is processed through secure, encrypted third-party payment gateways. We do not store full credit card details on our servers.

While we strive to protect your information, no method of transmission over the internet is 100% secure.

Cookies & Retargeting

EcomEase Digital uses cookies and similar tracking technologies to:

• Improve website functionality

• Analyze website traffic

• Enhance user experience

• Serve retargeted advertisements

Our advertising partners may use cookies to display relevant ads based on your previous visits to our website.

These cookies do not store personally identifiable information such as your name, phone number, or email address.

You may disable cookies through your browser settings or opt out of targeted advertising via relevant ad network opt-out tools.

Cover & Revision Policy

Based on your selected service package, revision availability may vary.

• Free revisions are provided according to the agreed package terms.

• Unlimited revisions may be requested only if the original concept remains unchanged.

• Standard revision turnaround time is 48 hours.

Major concept changes may require additional charges.

Refund Policy

At EcomEase Digital, we are committed to delivering high-quality services and ensuring client satisfaction. To maintain fairness and protect our business operations, the following refund terms apply:

1. No Refund After Project Initiation

Once a project has been initiated, refunds are not guaranteed.

Project initiation includes:

• Kickoff meetings

• Resource allocation

• Strategy planning

• Store/account setup

• Design or development work

• Tool subscriptions or integrations

• Any active work performed

2. Refund Requests After Project Start

If a client requests a refund after work has begun:

• All costs incurred (design, development, ads, tools, integrations, subscriptions, labor, etc.) will be deducted.

• An additional 25% of the total project value will be charged as an administrative and service fee.

• The remaining balance (if applicable) will be refunded.

If a third-party platform (e.g., Shopify) suspends or deactivates the client’s account, any administrative fee may be reviewed and adjusted on a pro-rated basis depending on work completed.

3. 100% Refund for Service Delivery Failure

A full refund will only be issued if:

• EcomEase Digital fails to deliver agreed-upon services, AND

• The client has provided all required information and prerequisites within agreed timelines.

4. Refund Will Not Be Issued If

• Delays were caused by the client

• Project scope was changed mid-process

• Required materials were not provided

• The client failed to respond in a timely manner

• The client violated agreed terms

5. Non-Refundable Items

The following are strictly non-refundable:

• Third-party app, theme, plugin, or subscription costs

• Marketing, advertising, or paid media spend

• External vendor fees

• Completed deliverables

• Partially or fully executed digital services

6. Refund Processing Timeline

If approved:

• Refunds will be processed within 60 working days

• Refunds will be issued via the original payment method

7. Project Cancellation by Client

If a client voluntarily cancels the project:

• Standard refund rules apply

• EcomEase Digital reserves the right to retain compensation for work completed

8. Project Cancellation by EcomEase Digital

We reserve the right to terminate projects in cases of:

• Abusive or unprofessional conduct

• Policy violations

• Illegal or unethical project requests

In such cases, we may:

• Issue a partial refund based on work completed, or

• Deny refund depending on severity

9. No Refund for Change of Mind

Refunds will not be granted for:

• Change of mind

• Switching to another service provider

• Business closure or financial hardship

• Personal reasons unrelated to service delivery

How to Request a Refund

To request a refund:

1. Submit a formal written request via email

2. Provide valid reasoning aligned with this policy

3. Confirm all prerequisites were submitted on time

Our refund team will review your case and provide a written response.

Contact Information

If you have questions regarding this Privacy Policy or Refund Policy, please contact us:

EcomEase Digital
Email: info@ecomeasedigital.com
Phone: (848) 295-3465
Website: www.ecomeasedigital.com